Badgie Support
Need help with Badgie? Email support@otterspark.xyz and we will get back to you.
Contact us
Email support@otterspark.xyz for help with Badgie. Include your phone model, operating system version, the Badgie version (shown in the app settings) and a short description of what happened.
Response time
We aim to reply within 2 business days. Badgie is made by a small team, so thanks for your patience.
Purchases and refunds
In-app purchases are handled by the Apple App Store or Google Play. To manage a subscription, request a refund or see your billing history, use your App Store or Google Play account settings.
Moving to a new phone
Your cards are stored on your device. Before switching phones, open Badgie, export a backup file and keep it somewhere safe, then import it on your new phone.
Report a card or ask for removal
If you see a Badgie card that uses your name, photo or brand without permission, or that breaks our Terms, email support@otterspark.xyz with a link or screenshot and we will review it.
Helpful details to include
- Steps to reproduce the problem
- Screenshots or a short screen recording
- Any error message shown in the app
- Whether the problem started after an update